Wordive AI
Support
Answers to common questions, and how to reach us.
Email us
We usually reply within two working days. It helps to mention your device, its iOS version and what you were doing.
Creating sets
The app says a set can’t be created on this device
Creating a set from a topic uses Apple Intelligence. It needs a device that supports Apple Intelligence, with it turned on in Settings → Apple Intelligence & Siri. After turning it on, iOS may need some time, Wi-Fi and power to finish downloading its models.
Without Apple Intelligence you can still add your own words, study, practise and listen to pronunciation.
Translations are missing, or I am asked to download a language
Translations come from Apple’s translator, which downloads each language once. Accept the download when iOS offers it and keep the device online until it finishes. If you declined it, the offer appears again the next time you open the app.
A word or translation is wrong
Open the word in your library and edit it — you can change the translation, transcription and example. Content is written automatically and the app checks it, but mistakes can get through. We are grateful if you email us the examples you find.
No words were found in my photo
The app looks for English text and for objects it can name. Try a sharper, better-lit photo, or get closer to the text. Words in other languages are left out on purpose.
Studying
How does the app decide when to show a word again?
After each card you answer Forgot, Remembered or Easy. A forgotten word returns in a few minutes; a remembered one in days, and the gap grows each time you get it right. Each button shows when the word will come back before you press it.
Can I use my library on another device?
Not yet. Your library is stored only on the device where you created it. It is included in your device backup, so it returns when you restore that backup onto a new device.
How do I delete my data?
Delete any word or set from the library. Deleting the app removes everything it stored. Nothing is kept anywhere else — see the privacy policy.
Premium and purchases
What is free and what is Premium?
Adding your own words, studying, quick practice and pronunciation are free, without limit. You can also create three sets from a topic or a photo for free. Premium removes that limit.
I bought Premium but the app does not show it
Open the Settings tab in the app and choose Restore purchases. Make sure the device is online and signed in to the same Apple Account that made the purchase.
How do I cancel my subscription?
Open the Settings tab in the app and choose to manage your subscription, or go to the device’s Settings → your name → Subscriptions → Wordive AI. Cancel at least 24 hours before the renewal date. Premium stays active until the period you paid for ends. Deleting the app does not cancel a subscription.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.